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Return to shopAt LeatherByMSN, we want our customers to be satisfied with their purchases. If you receive a damaged, defective, incorrect, or significantly different product, you may contact us to request a return or exchange.
To be eligible for a return or exchange:
The product must be unused and in its original condition.
The product should be returned with its original packaging and accessories, where applicable.
The return request should be submitted within 7 days of receiving the order.
Proof of purchase or order details may be required.
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order details and clear photographs of the product and packaging.
After review, we may offer a replacement, exchange, or refund where applicable.
Products that have been used, altered, damaged after delivery, or returned without the required packaging may not qualify for a return or exchange.
Customized or personalized products may also be non-returnable unless they arrive defective or incorrect.
Once an approved return is received and inspected, we will inform you about the status of your refund. Approved refunds will be processed through the applicable payment method or another agreed method.
The time required for the refund to appear may vary depending on the payment provider or financial institution.
Where the return is due to an incorrect, damaged, or defective product, LeatherByMSN may arrange or cover the applicable return shipping cost. For other eligible returns, return shipping arrangements may be the customer’s responsibility.
To request a return or exchange, contact our customer support with your order number, reason for return, and supporting photographs where necessary.
LeatherByMSN reserves the right to update this Refund Policy when necessary. Any changes will be published on this page.
For questions regarding returns, exchanges, or refunds, please contact LeatherByMSN through the contact information available on our website.